Patient Guide Overview
Stanford Internal Medicine Clinic
Step 1: Review the schedule of our faculty.
Step 2: Complete or update your Patient History Form
Step 3: Make your appointment online or by phone:
By Phone:
650/723-6028 (Faculty Practice)
650/723-3033 (Resident Practice)
* Online Appointments are currently only available for:
- Dr. Elizabeth Koehler
- Dr. Bryant Lin
- Dr. Henry Lowe
Choosing Your Physician
Your selection of a physician is very important and should be done as soon as you enroll with the group. Please note that some physicians may not have openings for new patients at all times. If you were previously assigned to an SIM physician or picked a physician but have not yet made an appointment, we will try to accommodate your choice.
Emergency Care
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Emergency Room Visits outside clinic hours no longer require pre-authorization by your doctor (by California State Law) but should be reported to your physician within 24 hours following your visit. Be aware of your health plan limitations -- unless you require 911 emergency transport, some health plans require you to obtain all after-hours emergency care at Stanford ER if you have a primary care physician at Stanford. A physician is on-call after hours to coordinate any emergency care needs which arise after-hours and can be reached at the 24 hour number.
Health Insurance Issues
The Stanford Hospital and Clinics contracts with many insurance companies. Since each plan can vary between employers, it is extremely important that you understand the benefits and limitations of your health care plan. This information can be obtained by calling your benefits office at your place of work or the health insurance carrier directly.
Please contact your physician for referrals and authorizations.
Lab and Test Results
- All lab and test results are released to you on MyHealth upon completion and review by your physician. Abnormal results or those of an urgent nature will be phoned directly to you as soon as the results are available.
- Please email your physician with questions regarding your lab or test results.
Medical Advice
- Medical advice is facilitated by your physician's practice coordinator under the direction of your physician.
- We encourage the use of MyHealth for routine medical advice.
Prescriptions
- Routine prescription renewals: contact your pharmacy directly and they will utilize our fax-back service to renew your prescription - (BW 2nd floor - 650-725-7078, BW 3rd floor - 650-736-2277)
- New prescriptions: please contact your physician/practice coordinator.
- Stanford Internal Medicine does not renew routine prescriptions or narcotic prescription after-hours. Please leave a voice mail message with your pharmancy or practice coordinator so that your records can be reviewed the next day and your prescription refilled during usual business hours.
- To optimize your medical care as well as medication safety, please note our policy regarding when a visit is needed for a prescription refill:
- Patients on chronic TRIPILICATE prescription narcotics must be seen a minimum of four times per year, on average every 3 months
- Patients with Diabetes should be seen at least every 6 months.
- Patients on any prescription medication should be seen yearly.
Travel Advice Planner
We offer travel-related advice and immunizations only to established patients of SIM.
Please help us obtain the information we need to assist you in planning your travel by following the steps here:
- Review the travel medicine Information in our Health Information section relating to the country(s) you are planning to visit.
- Complete the vaccine survey to be sure your routine immunizations are up to date.
- Contact your doctor's practice coordinator at SIM
- Your physician will review this information and we will contact you to arrange the appointment with our nurse to complete the immunizations- please allow us 48 hours to review and obtain the necessary approvals by your health plan before scheduling this appointment.
- Please be sure to have our staff complete your immunization records with all your immunizations and keep this with you along with your passport during your travels.
Updated 12.29.12
